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We got suggested typically the gamer to end upward being able to hold out at the really least fourteen days and nights right after asking for the withdrawal prior to submitting a complaint. On One Other Hand, typically the problem had recently been solved shortly after the participant contacted us, along with the particular online casino providing the payment. Typically The player from Denmark was waiting regarding the particular KYC team at Crazy Tokyo online casino to take 4 files with regard to tackle proof, wishing to retrieve funds. We requested extra details from the participant regarding the particular offered documents. Right After not receiving a response, the complaint had been turned down credited to typically the participant’s absence of connection.
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The Issues Team experienced caused conversation along with the casino, which often proved that will the particular delayed disengagement had already been prepared effectively. The player got given that obtained all pending obligations plus got required more withdrawals, nevertheless had indicated dissatisfaction with the online casino’s customer support and bank account administration. The Particular complaint has been noticeable as fixed, plus the particular gamer has been motivated to achieve out with respect to future problems.
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- The Particular participant coming from Italy got produced a disengagement request following a little win yet hadn’t obtained any funds after possessing a 7 days, in spite of having completed confirmation methods.
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- Typically The problem has been eventually resolved following typically the player had recently been able to deliver the particular documentation and the particular on collection casino experienced verified the bank account.
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- Consequently, typically the complaint has been rejected as typically the on collection casino was not dependable regarding the money within question.
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- The gamer retained the particular alternative to become capable to reopen the complaint inside the long term in case wanted.
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- However, the particular concern had been resolved soon right after typically the player contacted us, together with typically the online casino giving typically the payment.
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